We provide AV solutions such as LCD/LED display, video processor, video conference, audio system and accessories. And we protect your investment with industry-leading warranties, customer care, and technical support.
STANDARD WARRANTY PERIOD
See the standard warranty period for your Starview product, from the list below:
- LED display: 12/24/36 months
- DLP/LCD display: 12/24/36 months
- Video processor: 12/24/36 months
- Video conference: 12/24/36 months
- Audio system: 12/24/36 months
- Projector: 12/24 months
- Accessories: 12/24/36 months
EXTENDED WARRANTY PERIOD
Starview products come with compelling and competitive standard warranties. When customers want to extend the life of their products, extended warranty package allow increase the length of your standard limited warranty to up to 5 years of worry-free ownership.
STANDARD WARRANTY POLICY
- Remote support 24/7 via our Service Center.
- Support repair and RMA inquiries, warranty replacement. For details, please contact our Service Center for more information.
TERMS & CONDITIONS
- Product returned to Starview must be issued a valid Return Material Authorization (RMA) number. To request an RMA, contact our Service Center.
- Prior to receiving an RMA, the product must be first troubleshot and determined to be defective by a Service Engineer of Starview.
- Replacements will only be issued for the identical product model/type of the original defective product.
- The warranty is not applicable to cases: Accidents, Acts of God, lightning, water, fire; Unauthorized modifications carried out; Damage to the product during shipping.
AUTHORISED SERVICE CENTRES
Authorised Service Centres each cover a specific territory. With dedicated workshop facilities and certified engineers, they expand upon the support that Starview® Technical Partners provide by offering the following technical services:
- Service and repair of Starview products under warranty
- Local inventory of Starview-recommended service parts and consumables for fast replacement warranty repairs by Starview partners
- Local administration of Starview’s return-to-manufacturer policy
- Vietnam
D’Capitale, 119 Tran Duy Hung Street, Yen Hoa
Tel: 19008695 - London
7 Amber Lane Ilford, Essex IG6 2AU, UK
Tel: +44 7714 472281 - Australia
Level 40, 140 Williams Street, VIC 3000, Australia
Tel: +61 426419999 - Singapore
Eunos Techpark Singapore 415979
WARRANTY STATUS CHECK
- To check your Starview product warranty status, enter a valid product serial number.
- See the Starview Support website at:
https://starviewint.asia/support/warranty-status-check/