Warranty &
repair.
Every Starview product is covered by a clear, dependable warranty. Here's what's covered, how returns work, and how to ship a device back for service.
Warranty Coverage
Standard warranty period on Starview products from the date of purchase.
All batteries carry a six-month warranty period.
An extended warranty period can be agreed separately by additional agreement. Post-warranty repair service is not provided.
If a product stops operating within the warranty period
- It can be repaired;
- replaced with a new product;
- replaced with an equivalent repaired product fulfilling the same functionality;
- or replaced with a different product fulfilling the same functionality, in case of EOL for the original product.
Warranty Disclaimer
- Customers may only return products that are defective due to order assembly or manufacturing fault.
- Products are intended to be used by personnel with training and experience.
- Warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance or inadequate installation — including failure to follow operating instructions and warnings, or use with equipment it is not intended for.
- Warranty does not apply to any consequential damages.
- Warranty is not applicable for supplementary equipment (e.g. PSU, power cables, antennas) unless the accessory is defective on arrival.
How to Return Devices Under Warranty
Login
Log in to your Starview support account.
Create query
Open a new ticket and fill in the details about the non-functioning product.
Answer questions
Follow the instructions from the engineer and wait until your form is approved.
Receive confirmation
Once the form is approved, you'll receive it by email.
Send form
Print the RMA form and send it together with the shipment.
If you do not have a support account, please contact your sales manager or reach our team.
Returning Your Device
Packaging
- Pack devices properly, preferably in the original box. The customer is fully responsible for proper packaging when returning warranty products.
- Include only the device, without any accessories.
- Print the received RMA Request Form and send it back alongside the devices.
- The RMA number and QR code on the printed form must be clearly visible on the outside of the box.
Shipping
- Send warranty items to the address shown on the RMA form. For any concerns about the address, contact your sales manager.
- Clients are responsible for shipment costs when returning items; shipping costs are non-refundable.
- We recommend a trackable shipping service. We take no responsibility for devices lost or stolen in transit.
- Return shipping costs of non-warranty devices are covered by the client.
Privacy
- In line with GDPR, private data you provide is handled with care and used only for warranty purposes.
- For more information, please read our Privacy Policy.
- By agreeing to this return policy, the client confirms all information provided is true, complete and accurate.
Need to start a return?
Our support team will guide you through the RMA process and the fastest path to getting your system back online.