We provide
AV solutions such as LCD/LED display, video processor, video conference, audio system and
accessories. And we protect your investment with industry-leading warranties, customer
care, and technical support.
STANDARD
WARRANTY PERIOD
See the standard warranty
period for your Starview product, from the list below:
- LED display: 12/24/36 months
- LCD display: 12/24/36 months
- Video processor: 12/24/36 months
- Video conference: 12/24/36 months
- Audio system: 12/24/36 months
- Accessories: 12 months
EXTENDED
WARRANTY PERIOD
Starview products come with
compelling and competitive standard warranties. When customers want to extend the
life of their products, extended warranty package allow increase the length of your
standard limited warranty to up to 5 years of worry-free ownership.
STANDARD
WARRANTY POLICY
- Remote support 24/7 via our
Service Center.
- Support repair and RMA
inquiries, warranty replacement. For details, please contact our Service Center for more
information.
TERMS &
CONDITIONS
- Product returned to Starview
must be issued a valid Return Material Authorization (RMA) number. To request an RMA,
contact our Service Center.
- Prior to receiving an RMA,
the product must be first troubleshot and determined to be defective by a Service
Engineer of Starview.
- Replacements will only be
issued for the identical product model/type of the original defective product.
- The warranty is not
applicable to cases: Accidents, Acts of God, lightning, water, fire;
Unauthorized modifications carried out; Damage to the product during shipping.
WARRANTY
STATUS CHECK
- To check
your Starview product warranty status, enter a valid product serial number.
- See the
Starview Support website at:
https://starviewint.asia/support/warranty-status-check.html
Detail for Warranty Policy 