We provide
AV solutions such as LCD/LED display, video processor, video conference, audio system and
accessories. And we protect your investment with industry-leading warranties, customer
care, and technical support.
STANDARD
WARRANTY PERIOD
See the standard warranty
period for your Starview product, from the list below:
- LED display: 12/24/36 months
- LCD display: 12/24/36 months
- Video processor: 12/24/36 months
- Video conference: 12/24/36 months
- Audio system: 12/24/36 months
- Accessories: 12 months
EXTENDED
WARRANTY PERIOD
Starview products come with
compelling and competitive standard warranties. When customers want to extend the
life of their products, extended warranty package allow increase the length of your
standard limited warranty to up to 5 years of worry-free ownership.
STANDARD
WARRANTY POLICY
- Remote support 24/7 via our
Service Center.
- Support repair and RMA
inquiries, warranty replacement. For details, please contact our Service Center for more
information.
TERMS &
CONDITIONS
- Product returned to Starview
must be issued a valid Return Material Authorization (RMA) number. To request an RMA,
contact our Service Center.
- Prior to receiving an RMA,
the product must be first troubleshot and determined to be defective by a Service
Engineer of Starview.
- Replacements will only be
issued for the identical product model/type of the original defective product.
- The warranty is not
applicable to cases: Accidents, Acts of God, lightning, water, fire;
Unauthorized modifications carried out; Damage to the product during shipping.
AUTHORISED SERVICE CENTRES
Authorised Service Centres each cover a specific territory. With dedicated workshop facilities and certified engineers, they expand upon the support that Starview® Technical Partners provide by offering the following technical services:
- Service and repair of Starview products under warranty
- Local inventory of Starview-recommended service parts and consumables for fast replacement warranty repairs by Starview partners
- Local administration of Starview's return-to-manufacturer policy
• Vietnam
R3312, F33, C2 Building, D’Capitale, 119 Tran Duy Hung St, Trung Hoa, Cau Giay, Hanoi
Tel: 19008695
• London
7 Amber Lane Ilford, Essex IG6 2AU, UK
Tel: +44 7714 472281
• Australia
Level 40, 140 Williams Street, Melbourne VIC 3000, Australia
Tel: +61 455 225 908
• Singapore
60 Kaki Bukit Place #05-19 Eunos Techpark Singapore 415979
Tel: +65 3157 5338
WARRANTY
STATUS CHECK
- To check
your Starview product warranty status, enter a valid product serial number.
- See the
Starview Support website at:
https://starviewint.asia/support/warranty-status-check.html
Detail for Warranty Policy 