AVAYA



We Help Customers Accelerate Digital Transformation

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
Avaya focuses on the following businesses:
Unified Communications
Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.
Contact Centers
As a global leader in the contact center market since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. The Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications with Avaya Aura has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the enterprise to the customer, leading to Small and Medium Enterprise Communications.
Small and Medium Enterprises
Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems. Communications capabilities can be added as needed, and Avaya IP Office connects to both traditional and the latest IP lines—to give growing companies flexibility and the ability to retain and use their existing investment.
Networking
Avaya Client Services
Avaya Client Services evaluates, plans, designs, implements, supports, manages and optimizes enterprise communications networks to help customers achieve enhanced business results. Our award-winning portfolio of services includes product support, integration, and professional and managed, or operations, services that enable customers to optimize and manage their converged communications networks worldwide. The portfolio is supported by patented design and management tools and network operations and technical support centers around the world.